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Free Shipping Info

Shipping is FREE but it is the buyers responsibility to check for damages.

Items will be shipped by FedEx for small items and Common Carrier Trucking Company curb side delivery for large items.

I notify you when your order is ready to ship.  

There are no refunds for made-to-order or customized items, unless the item is received broken, defective or an error has been made on the supplier's part during customization. 

All damages MUST be reported within 24 hours of delivery which begins from the time your order is delivered.  If you do not report the damage within this time frame your claim will be denied.

FedEx is basic home delivery.

FedEx Damage

It is the buyer's responsibility to examine the package and contents for damages.  If package is delivered damaged please contact Granny Jane's Wood Shed immediately.  Take pictures of the damaged package.  If the content is damaged take pictures of damage.  You MUST e-mail me the pictures to be able to file a claim.  If you are there to receive your package and notice damage to the package you MUST show it to the driver and call GJWS immediately.  Ask the driver if you can remove the packaging to check for damage on the contents.  All damage must be noted on the delivery slip to be able to file a claim.  Pictures will assist in filing a claim with FedEx.  Claims may not be covered without pictures so this is very important.  Damaged item must be returned in the original packing material as when received. 

No repairs or replacements will be made should you choose not to follow the process for damages.  "No Exceptions".

Common Carrier Delivery 

Common Carrier Company will call to provide you with the date and time for the delivery.  Someone 18 years old or older must be present to receive the shipment if shipped through a Common Carrier.

The Common Carrier service is Curbside delivery, meaning that the driver will unload at your curb, but does not deliver inside your home.  For this reason we recommend assistance with transporting your piece(s) from the truck to your home.  

Common Carrier Damage

It is the buyer's responsibility to examine package and contents for any damage when delivered.  Do not sign, write on, or initial any shipping paperwork from the Common Carrier Trucking Company if you receive your order and there is visible damage to the PACKAGING contact GJWS immediately.  If the driver demands you sign, write, or initial anything - please call GJWS right away so I can talk to the driver.  

It is very important that you do not sign, write on, or initial any paperwork.  When you sign the driver’s delivery receipt, you are acknowledging receipt of all products in good order.   

If damage is notice on the packaging unwrap your package while the driver is there.  You MUST show all damage to the driver.  You must take pictures of any damage to either the packaging or contents and e-mail them to me.  If nothing is noted on the Common Carrier delivery slip or no pictures are taken of damages the claim will not be covered. 

Damaged items must be returned in the original packing material as when received.  If your order came on a pallet it must be returned and secured on a pallet.  If approved, damaged item will be repaired or replaced with the same item.

No repairs or replacements will be made should you choose not to follow the process for damages.  "No Exceptions".

Shipping is to the 48 contiguous United States.  I do not ship to Canada, Alaska or Hawaii.

If you have questions please contact me before ordering, please provide your phone number.

Thank you,
Jane Snyder
Granny Jane & Plain Jane Stores

Granny Jane's Wood Shed
258 Harmony Drive 421205
Flinton, PA 16640

Phone 814 687-3880
Cell 814 215 7725 No Texting Please. E-mail Only
Fax 814 687-3880

Granny Jane's Wood Shed is owned & operated by Jane Snyder DBA Granny Jane & Plain Jane Stores