When placing your order for a handmade piece of furniture the process of making your item will not start until I place your order with the supplier.  Once you place an order, I may contact you by phone to verify/confirm your order information.  Once information is confirmed, I will place your order with my supplier.  I use several different suppliers.  Your handmade item(s) when ordered will normally ship to you within three (3) months DEPENDING ON HOW MANY ORDERS ARE AHEAD OF YOUR'S.

Here's how easy it is to place your order:
You will select your item and click the Add to Cart button.  You may continue to shop or go to the shopping cart checkout.  You will add any instruction for your order to the Add Information Comments Here Box such as customizing, finish, stain and color then click the continue button. 

Note:  If nothing is put in the Add Information or Comment Here Box your item will ship as pictured. 

Click the continue button to add your billing and shipping information and click on the box at the bottom of the page agreeing to my Store Policies & Shipping Policy than click continue button.  Review the information and be sure it is correct than click the continue button.  Granny Jane's Wood Shed will not be responsible for incorrect information. 

Next is the payment page.  If you have a PayPal account login into your account and proceed to pay now button.  If you do not have an account go to the "Don't Have a PayPal Account" and follow the PayPal instructions to put in your payment information.

Please understand YOU DO NOT need an account with PayPal to place an order or make your payment.

I use PayPal because they are THE LEADER IN SECURE ON LINE PAYMENTS and this is for your protection.  I do not have access to any of your payment information.  

Granny Jane's Wood Shed accepts orders anytime when using the web site.  You are welcome to send mail orders anytime or order by phone/fax during the hours 8 AM to 8 PM (USA ET).  With mail/phone/fax orders you will be invoiced through PayPal for your payment.  When placing a phone order, fax order or mail order you must include a phone number.  I will need to contact you to confirm your order prior to placing it with my suppliers. 

Cards accepted through PayPal are Visa, Master Card, American Express, Discover and Bank Debit Cards or E-Check.  You do not need a PayPal account to use a credit card, bank debit card or e-check for payment.

Orders normally ship to you within 3 months.  Orders can/may take longer to process but this is highly unlikely.  I will advise you of any delays when order is placed to allow you to decide if you want to continue with the order.

Actual shipping fees cannot be determined until your item is weighed and packaged.  Shipping fees are determined by the destination, weight and dimensions of your item.  Shipping on some of the larger items can be quite expensive.

I cannot guarantee a refund once the order is placed with my supplier.  Any refund is at the supplier’s discretion.  If the process of making your item has already been started there will be no cancellation, refund or charge back allowed. 

The time it takes to manufacturer and to ship your order including a longer manufacturing time than expected, does not qualify a reason for a cancellation, refund, or charge back.

Because of the nature of my country, rustic and primitive furniture and furnishings they will often show intentional visible imperfections.  This will be part of the natural look of the country rustic and primitive beauty I offer.  The items can/will have scratches, distressing, dents, cracks, stains, faded colors, cracks or knots in the wood and rust on some of the tin ware and metal ware.  The furniture items may have slight variances in moldings, hinges, knobs, and handles due to availability.  Colors offered may show differences from one monitor to another monitor due to the operating system being used.

Cancellation of your order may not be possible.  Should you choose to cancel, it will be at the discretion of the supplier whether your cancellation will be honored.  Should supplier deny your cancellation request, the buyer is responsible for full price of the order along with the shipping fees.

Damage Return requests must be made within 24 hours of receipt of your order either by e-mail or phone or your damage claim will be denied.  You must save all of the original packaging the order was shipped in.  For a claim to be made, you will have to show the damage to the shipper when your order is picked up for return.  You will need the information on the shipping label when you contact GJWS.  Damaged items will be replaced with the same item only.  There will be no restocking fee on damaged items. 

Returns will be allowed only if item received is not as requested when ordered.  If you choose to return your item it will be at the discretion of the supplier and Granny Jane's Wood Shed to issue a refund.  Item must bear no markings or be otherwise defaced or damaged in any way.  Sample, custom made and special request items cannot be returned.  Returns which do not meet the conditions as described above will be returned to buyer at buyer’s expense.  Buyer will be responsible for all shipping fees on returns.  Refund will be issued after supplier inspects your item and approves a refund. 

Please Note:  No repairs will be made or refunds issued should you choose not to contact GJWS within the times noted above "No Exceptions".  

If you have questions or concerns contact me, I am here to assist you.

Thank you,

Jane Snyder

Plain Jane & Granny Jane Stores

Granny Jane's Wood Shed
125 Sweet Pea Circle
P.O. Box 421205
Flinton, PA 16640

Phone 814 626-0177
Fax 814 687 3880